Claus has more than 20 years of experience in helping organisations in Europe and North America become more profitable and significantly better at meeting their customers’ needs and preferences. Claus possesses a combination of skills, high-level experience and a result-oriented approach, allowing him to create significant and tangible value for his clients. He has transformed organisations across a number of sectors such as pharmaceuticals, finance, energy and public-sector institutions.
What do you think is the most interesting dilemma on the business agenda right now?
I see two key dilemmas at this point: One is execution versus massive, unpredictable and accelerating change. The temptation could be to ‘wait and see’ or ‘analyse, analyse, analyse’, but I think the age of predictability and detailed five-year plans is over. This needs to be part of your mindset. The other dilemma is the opportunities found in technological progress (automation, robotics, AI, machine learning) vs. the potential of humans. This is not a question of one or the other. It is really a question of identifying the best mix for your particular business.
The best advice someone ever gave to you?
If you see an exciting opportunity, grab it. Do not wait.
I’m really inspired when I hear Ben Evans talk about the impact of technology (AI, ML, data, etc.) on business, jobs and the future in general.
To me, Valcon means
• A chance to help others, clients as well as colleagues, do things they did not think they could do
• Lots of opportunities for personal and professional development
• Not having two days alike