Lisbeth has gained strong and deep experience in customer experience, service excellence and business transformation through her career as both consultant and manager at executive level. She has spearheaded several business transformations where the company’s new strategy required development of an organisation that delivers tomorrow’s customer focus, ensures that employees possess the right skills and develops a “new” culture. Lisbeth has worked actively with the executive team’s competences in leadership for change in these processes.
What do you think is the most interesting dilemma on the business agenda right now?
Digitalisation, digitalisation and digitalisation. We all talk about the exponential digital development, but too few companies have the answers to “why”, “what”, “how” and “when”. It is not necessarily possible to define the end game or a detailed roadmap for the coming three years. But it is possible to define your strategic direction so that is sufficiently specific to guide you in your development, decision-making and daily operations. Maybe small experiential projects is your way to get started.
The best advice someone ever gave to you?
As long as we take a step forward every day, we get closer to our goal. The company’s transformation is the sum of the transformation of all the employees.
What does The HOW mean to you?
HOW is the lever to create value, to make it even better for the customer, for the company, for the people and for the society.
To me Valcon means humans who handle to balance: sell our competencies, deliver value and be ethical!